Effective date: January 1, 2026
Slab Leak Pros has been serving Fullerton and the surrounding California communities since 2016. We take your privacy seriously. This Privacy Policy explains what information we collect when you visit our website or contact us for slab leak detection and repair services, how we use that information, and the choices you have. By using our website or our services, you agree to the practices described here.
Information We Collect
When you contact us by phone, through our website form, or by email, we collect the information you share with us. That includes your name, phone number, email address, service address, and details about the plumbing issue you are facing.
When you browse our website, we automatically collect certain technical information. This includes your IP address, browser type, device type, pages you visit, and the date and time of your visit. We use this data to keep our site running smoothly and to understand what information visitors find most useful.
How We Use Information
We use your contact details to respond to your request, schedule an appointment, send a technician to your property, provide an estimate, and follow up on completed work. We may also contact you about your service history or to confirm upcoming visits.
We use website usage data to improve our site, make it easier to navigate, and ensure our services reach the people who need them. We do not sell your personal information to anyone.
Cookies and Tracking
Our website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help the site remember your preferences and understand how you interact with our pages.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as intended, but you can still reach us by phone at 657-354-1087.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to track website traffic and user behavior. These tools collect anonymous data about your visit. They do not identify you personally.
We may also use third-party services for scheduling, customer communication, or payment processing. These providers only receive the information necessary to perform their specific function, and they are required to protect your data.
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We share your information only with trusted service providers who help us run our business, such as scheduling software or payment processors, and only to the extent needed to serve you.
We may disclose your information if required by law, such as in response to a court order or legal process, or to protect the rights, property, or safety of Slab Leak Pros, our customers, or others.
Data Retention
We keep your personal information for as long as needed to provide services, maintain accurate business records, and comply with legal obligations. When your information is no longer needed, we securely delete or anonymize it.
If you would like us to delete your information sooner, contact us using the details below and we will honor your request as allowed by law.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. These steps include secure servers, restricted access to your data, and staff training on privacy practices.
No method of transmission over the internet or electronic storage is completely secure. While we work hard to protect your information, we cannot guarantee absolute security.
User Rights
California residents have specific rights under the California Consumer Privacy Act (CCPA). You have the right to know what personal information we collect, request a copy of it, ask us to delete it, and opt out of any sale of your data. We do not sell your data.
To exercise any of these rights, contact us by phone or email. We will verify your identity and respond within the time required by law. You will not be discriminated against for exercising your privacy rights.
Children's Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the updated policy on this page and update the effective date at the top.
We encourage you to review this page periodically so you stay informed about how we protect your information.